At Panic Switch, we strive to provide quality IT support and services. Below is our return and refund policy:
- Service Refunds:
- Services purchased for a deposit or full price are refundable, but any refunds will be subject to a deduction for hours worked up to the point of cancellation.
- If a service has been completed, no refunds will be issued.
- Refunds are processed at the sole discretion of Panic Switch.
- Equipment Refunds:
- Equipment purchased through Panic Switch may be refundable at our discretion. Refunds will be assessed based on the condition of the equipment and the reason for the return.
- Equipment returns must be made within a specified timeframe from the date of purchase, and the equipment must be in its original condition, including packaging and accessories.
- Cancellation of Services:
- Services may be canceled before completion, and a partial refund will be given, minus any hours worked.
- Once a service is completed, no refunds will be issued.
- General Terms:
- Refunds are processed only if the service or equipment meets the conditions outlined above.
- Any refund or return requests must be submitted in writing within 30 days of the service or purchase date.
By purchasing our services or equipment, you agree to these terms. If you have any questions or concerns about our refund and return policy, feel free to contact us.